Seminars

Our seminars are always delivered by specialists with knowledge of the latest practice, research and theories in the field. They play a crucial role in improving quality standards within the hospitality sector and creating new generations of professionals with the skills and knowledge to enjoy fulfilment and financial success within the industry.

We hold between 6 and 12  seminars annually in our target countries.

Our current seminar programme focuses on:

  • Business Culture
  • Business Ethics
  • Case Studies for Management of Education and Training
  • Culinary Art and International Guest Satisfaction
  • Destination Marketing focusing on local and specialised products
  • Food and Beverage Management
  • Merchandising and Upselling: Food and Beverage matching
  • Hotel Operations, Tactics and Strategy (HOTS)
  • Revenue Management in Hotels and Restaurants
  • Service Quality and Cultural Dimensions of Service Quality
  • Service Quality and Successful SMEs

Our seminar programme is coordinated by:

Dr. Elizabeth Ineson (formerly of Manchester Metropolitan University; currently, Director of Research, EuroCHRIE).

Trends and Current Developments in Hospitality and Tourism: Industrial and Educational Perspectives

Date: September 26th-27th 2016

Location: Tallinn, Estonia

General Trends and and current developments in hospitality and tourism are exemplified then more specific trends and developments in food tourism are highlighted.  Trends and current developments aimed at rducing the gap between education and industry: forecasts, challenges, threats and solutions are examined and debated by the delegates and six international representatives.


Hotel Industry Foundation and Introduction to Analytics

Date: May 16th 2016

Location: Macedonia

Seminar generously supported by STR and facilitated by Steve Hood, Senior Vice President of Research at STR.  

Delegates learnt about the potential of STR to help them acquire a more in-depth understanding of the use of databases and the methodology for collecting and managing data.  The seminar demonstrated the clear link between industry and academia supported by STR underpinning the work of La Fondation pour la Formation Hôteliere. 


Customer Satisfaction

Revenue Management

Dates: May 13th and May 14th 2016

Location: Albania

Customer satisfaction is examined by, and discussed with, a local expert.

Revenue management methods will be presented, explained, discussed and then exemplified using case studies.


Guest satisfaction, Business Ethics and Culture and Service Quality

Date: May 12th 2016

Location: Macedonia

Guest satisfaction and service quality are reviewed and exemplified from theoretical and practical perspectives, illustrated by case studies.  

Ethical and cultural issues in the workplace are examined and discussed.


Business Culture

Innovative Catering Solutions

Dates: April 21st and April 22nd 2016

Location: Slovenia

Cultural issues in the workplace are examined and discussed.

Creative catering solutions, which are achieved by striving for perfection, attention to detail, innovation, expertise and dedication are presented and discussed.


Operational and Strategic Planning: Hotel Operations, Tactics and Strategy (HOTS)

Dates: April 5th and April 6th 2016

Location: Lithuania

HOTS is an on-line game that can be used to develop the skills of students and hoteliers, for general business development (CPD), or to provide a platform for team-building and leadership training (See http://simulations.etosc.com/home/).  


Planning, Writing and Assessing Dissertations

Operational and Strategic Planning: Hotel Operations, Tactics and Strategy (HOTS)

Dates: March 9th and March 10th 2016

Location: Hungary

‘Planning, writing and assessing dissertations’ is designed to inform and update both academic and industrial supervisors regarding their expectations from students and to promote fair and judicious assessment.

HOTS is an on-line game that can be used to develop the skills of students and hoteliers, for general business development (CPD), or to provide a platform for team-building and leadership training (See http://simulations.etosc.com/home/).