Seminars

Our seminars are always delivered by specialists with knowledge of the latest practice, research and theories in the field. They play a crucial role in improving quality standards within the hospitality sector and creating new generations of professionals with the skills and knowledge to enjoy fulfilment and financial success within the industry.

We hold between 6 and 12  seminars annually in our target countries.

Our current seminar programme focuses on:

  • Business Culture
  • Business Ethics
  • Case Studies for Management of Education and Training
  • Culinary Art and International Guest Satisfaction
  • Destination Marketing focusing on local and specialised products
  • Food and Beverage Management
  • Merchandising and Upselling: Food and Beverage matching
  • Hotel Operations, Tactics and Strategy (HOTS)
  • Revenue Management in Hotels and Restaurants
  • Service Quality and Cultural Dimensions of Service Quality
  • Service Quality and Successful SMEs

Our seminar programme is coordinated by:

Dr. Elizabeth Ineson (formerly of Manchester Metropolitan University; currently, Visiting Academic at MMU).

Succession Planning in SMEs

Date: September 29th and September 30th 2015

Location: Bosnia and Herzegovina

Succession planning in SMEs (Small and medium sized enterprises) in hospitality and tourism is considered , illustrated and debated from various angles including issues pertaining to family owned businesses, entrepreneurship, the contribution of rural and agro tourism and business project management.


Operational and Strategic Planning: Hotel Operations, Tactics and Strategy (HOTS)

Date: June 11th and June 12th 2015

Location: Czech Republic

HOTS is an on-line game that can be used to develop the skills of students and hoteliers, for general business development (CPD), or to provide a platform for team-building and leadership training.
(See http://simulations.etosc.com/home/).


Business Culture and Business Ethics

Date: June 8th and June 9th 2015

Location: Russia

The elements of business culture were reviewed and ways in which business culture may be developed were exemplified and discussed. The regulations, principles, issues and problems associated with business ethics were presented and examined then consolidated through a series of case studies.


Operational and Strategic Planning: Hotel Operations, Tactics and Strategy (HOTS)

Date: May 7th and May 8th 2015

Location: Bulgaria

HOTS is an on-line game that can be used to develop the skills of students and hoteliers, for general business development (CPD), or to provide a platform for team-building and leadership training.
(See http://simulations.etosc.com/home/). 


Operational and Strategic Planning: Hotel Operations, Tactics and Strategy (HOTS)

Date: April 27th and April 28th 2015

Location: Slovakia

HOTS is an on-line game that can be used to develop the skills of students and hoteliers, for general business development (CPD), or to provide a platform for team-building and leadership training.
(See http://simulations.etosc.com/home/). 


Merchandising and Upselling: Food and Beverage Matching

Date: March 30th to April 3rd 2015

Location: Romania (Two locations)

Participants were advised on the theory of food and wine/beer matching, followed by practical sessions with recommendations for merchandising and upselling. The practical element was supported by case studies on revenue management and menu engineering.


Destination Marketing Focusing on Local and Specialised Products

Date: March 23rd and March 24th 2015

Location: Bulgaria

The contribution of local and specialised products to sustainability was examined focusing on dietary, innovative and regulatory issues then the processes involved in, and the ways in which local products could contribute to, destination marketing were discussed.